This Shipping Policy outlines how we handle order delivery for TouchMagix products purchased on our website.
1. Order Processing
∙ Orders are processed within 2–5 business days after payment confirmation. ∙ Orders placed on weekends or holidays will be processed on the next working day.
2. Delivery Timelines
∙ Domestic US Delivery times vary based on destination .
∙ Delays may occur due to external courier or customs factors beyond our control.
3. Shipping Charges
∙ Shipping costs are displayed at checkout before payment only for inland US . ∙ Any taxes, or Surcharges fees applicable at the destination are the responsibility of the buyer.
4. Address Accuracy
∙ Please ensure your delivery address and contact details are correct when placing an order. ∙ We are not responsible for lost or delayed deliveries due to incorrect information provided.
5. No Returns or Exchanges
∙ Due to hygiene and safety reasons, TouchMagix are non-returnable and non exchangeable.
∙ Only in cases of damage during transit, you must notify us within 3 days of delivery with photos and your order ID.
∙ We will assess the issue and may offer a replacement or suitable resolution at our discretion.
6. Contact Us
For shipping-related questions or assistance, please contact:
Helpdesk: support@touchmagix.com
Web: https://shop.touchmagix.com